Orange broadband request mac code




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Whatever you do, do something. For as long as this is not sorted out, your girlfriend will continue to pay for a service you do not want. Hello, I notice this is for switching ISPs. However, I am about to move into a rented flat and do not know either the previous ISP or even the previous phone number or provider.

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Get an EE PAC code | Help | EE

Could you please point me in the right direction on what course of action to take? We set up a password with my fathers ISP — Orange — so that i could phone them and deal with them as my father is away from home very often. However when I rang them to ask if we could get a faster connection they refused to talk to me even though i told them the password and they agreed the password was there but that my name was not on their list. When we set up the password we were not told we had to name a list of names who could talk to them and anyway we are sure I was the one who set up the password after they had spoken to my father so they must have had my name.

So we tried to cancel — they would again not talk to me so I emailed them and asked for the MAC code which they gave us. We moved to BT but Orange charged us for 2 more months. When we complained by phone they would still not talk to me so I complained by email. They took ages to reply and in the meantime our bank had refunded us one of the months they had overcharged us.

What does a PAC code do?

After that Orange refunded us the unused amount and a good will gesture. But now months later they have written to us and said that we still owe them a month because the date the contract ended was when we actually changed to BT and not the date we requested the MAC code or when we rang to cancel or when we emailed to cancel.

So they say we owe them for the month after we transfered to BT because there is a 30 day notice period.

How to use your MAC address to switch

I have been emailing them back and forth but all they do is tell me how to pay. I am at the end of my tether.

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Why should I pay twice for that month? What should I do? Hi I have just moved into a new rented property and have tried to set up a new broadband connection with 02 and they have requested a MAC code before they can process the order. How can i find this out as the estate agents cannot give out the previous tenants details but 02 say i need the previous tenants to cancel their current contract before i can continue.

Ive been with Virgin for years broadband with wifi, TV and phone and now wish to get only broadband. Ive also been contacted by sales staff telling me i have to upgrade my phone line and have their phones why- i already have a phone connection separate from my cable? I could stay with Virgin as i had broadband without a phone for years- but im now on a very tight budget due to being made redundant. Dear Friend. I am writing on behalf of a friend who is wanting to cancel his pipex broadband or is it Tiscali or Talk Talk — I am not sure anymore.

When he phoned to ask for a Mac Code he was asked which provider he is moving to — yet he has not decided yet. Please help as all this is going nowhere. Thanks — Annette. This June, I contacted them to take advantage of an existing customer offer on their broadband service. My broadband was set up with o2 on 15th June.

When I contacted TT, they said they were unaware that I had changed providers, and that o2 should have imformed them. I remembered when the o2 chap came to my home to set up the new BB, that he gave me a new number.


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I had assumed I would keep my old number, and simply the provider would change behind the scenes. But it transpires that TT have still been supplying me on the old number, while o2 were supplying on the new number. The woman on the phone was fixated on whether I had requested a number change or to keep my old number. I was informed that o2 would contact them.

Ofcom broadband and mobile checker app

So regardless of whether I wanted to keep or change my phone number, o2 should have contacted TT to tell them I was moving. I now have to wait up to two weeks for them to retrieve my call, so they can listen to it and decide who is at fault. Reading the comments above, should someone have mentioned this MAC code to me?! I set up her computer a few weeks later at the new address and there was no broadband. After spending 3 hours on the phone to Virgin, it was discovered that, they had misheard and set up the account to the wrong address but the right phone number.

So with that she got her credit card bills and proceeded to read it down the phone and thus providing evidence to show she owed nothing. They have told her to phone them back in 72 hours but will not provide a MAC. I have been with bt for 9months, im in a 18month contract…the max speed i have ever got is 1. Hi just moved into new property sky is still connected as the other person just left to another address. There is no free channels on just the freeview ones. Plus it took a half hour on the phone at 7p a minute to even receive that refusal! Talk about adding insult to injury! We ended up having no broadband for three weeks, thanks to these idiots.

I am so lost right now. Satellite internet can get you out of your funk and back to enjoying using the internet, or simply not noticing it was there at all. Building up an idea that provides a win-win situation for everyone is no easy task, but when it presents itself, it must be handled accordingly.


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What is the MAC format?

About us Disclaimer Contact Us Sitemap. You are here: This is then where you can ask them to show you a copy of this contract just to clear the air. The telecommunication sector is very competitive and rival companies offer incentives to move customers from one network operator to another. So just do some research and contact rival companies and you will be surprised what you might get. Here you can take your case to small claims court which wont cost you lot and will allow you to make your argument in front of a judge if they decide to challenge you or otherwise they will SETTLE the claim out of court.

Move from Bt to TalkTalk

The two main services which they provide include Mobile Phone Services as well as Broadband Services. For each service, please refer to the following process. This will allow you to transfer your existing number across to another network and must be issued immediately over the phone or within 2 hours following your request. PAC codes are valid for 30 days so you will have plenty of time to migrate to another network.

However we are aware of instances where customers are refused their PAC codes against their wishes and had to complain to the regulator Ofcom in order to enforce the law.

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